In light of the COVID-19 outbreak, we send our sincere condolences to those affected, and our deepest gratitude to the heroes on the front lines. No one knows how this pandemic will play out, but we are all in it together.
The safety and wellbeing of our customers and staff are of utmost importance to us at Xapo. We are committed to serving you and doing our best to make these difficult times easier.
Throughout this challenging situation, we want to assure you that our services at Xapo remain unchanged. As a remote organization that has already been operating with a completely remote workforce, Xapo is uniquely prepared to continue business as usual. We have the processes, communication tools, security measures, and practical know-how in place to ensure there will be minimal disruption, if any, to our operations and customers.
At our core, Xapo has always been a proponent of distributed ledger technology and remote work. We utilize the Bitcoin blockchain to offer security and reliability to our Bitcoin and crypto services, and our global team allows us to work for you around the clock. Your Bitcoin and money are safe with us.
You will continue to have normal access to your account and all features within our app. If you have questions or need assistance – as always – our Customer Support team will be happy to help you. We are here for you.
As the COVID-19 situation unfolds, we will continue to monitor it very closely and be proactive in our response. We will inform you promptly of any developments at Xapo.
In the meantime, our hearts go out to you and your loved ones. Stay safe.